Quirky in Syracuse, New York - NO CUSTOMER SERVICE - NO PRODUCT

I was a big Quirky customer before they stopped selling directly to consumers. After a brief hiatus of only indirect sales, I was delighted to learn that Quirky was going to start selling again.

Unfortunately -- the "new" Quirky has been horrific! More than two months after placing an order for 5 items, only 1 arrived (more than one month after the order was placed) and it was damaged. I paid for all 5. Multiple attempts to contact Quirky and to have the problem fixed have proved futile.

NO CUSTOMER SERVICE -- NO RESPONSE. DO NOT Buy from Quirky! DO NOT Buy from Quirky!

Do Not Buy from Quirky.

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Anonymous
Reason of review
poor customer service, bad quality, problem with delivery, problem with payment
Review #913288 is a subjective opinion of PissedConsumer913288.
2.0

Charge Review

Ordered item online. I'm out of state but they still charged me sales tax.

They even charged sales tax on the $10 shipping cost! Last time I order anything from them!

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Anonymous
Reason of review
Problems with payment
Review #647669 is a subjective opinion of PissedConsumer647669.

Quirky.com Quirky Ben Kaufman

Is there something quirky about Quirky, Inc.?

CNN's program "The Next List", profiled a product development company called, Quirky, Inc. The CEO and Founder, Ben Kaufman, made a statement that his company does not take an inventor's idea – until Quirky, Inc. decides to commercialize the product. Certainly he could not mean that the company actually takes ownership of the idea. But a check of their websites confirms it - YES they actually take an assignment of all IP rights in the submitted idea. The text from their FAQ section states it plainly:

â–¼ What happens to intellectual property when I submit an idea to Quirky for consideration?

By submitting your idea to Quirky, you grant a license in all IP in the submission to Quirky and the Quirky community of users to consider and comment on your submission within the Quirky platform. If Quirky accepts your submission for further development and possibly eventual commercialization, you assign ownership in all IP in the submission to Quirky.

Later in the program, Ben Kaufman explained how under their process an idea is placed on their website where numerous individuals may comment upon the product and "influence" its development. If the product is commercialized, not only does the initial idea submitter participate in the revenues, but all members who influenced the idea. The program highlighted one individual who stated his name was on a patent. Again looking at their website, this product is featured, it identified the inventor and states over 800 others have influenced the product's development. While this is interesting, it poses a question of whether all 800+ individuals are named inventors on the patent. The USPTO's FAQ section on Patents states the following:

5. If two or more persons work together to make an invention, to whom will the patent be granted?

A. If each had a share in the ideas forming the invention as defined in the claims – even if only as to one claim, they are joint inventors and a patent will be issued to them jointly on the basis of a proper patent application. If, on the other hand, one of these persons has provided all of the ideas of the invention, and the other has only followed instructions in making it, the person who contributed the ideas is the sole inventor and the patent application and patent shall be in his/her name alone.

While it is true that developing a new product on your own can be difficult, it may be worthwhile to learn the details of the type of help that is being offered before accepting such help.

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5 comments

Anonymous
#1035367

I send Quirky a invention and never hear if Quirky is using the product to fell there pocket with my invention. There forms are so difficult to fill them out.

Specially there 3D or there pitch video. Plus Quirky phone number been out of order for a long time>

Anonymous
Richmond Hill, Ontario, Canada #909668

I had the same problem with Quirky, I did not see it on the web site since it is not on their how it works section. it is only on their QA section.

as soon as I found out, before anything was done I asked to remove it,They wouldn't.

It is a scam, There is no way that by joining or sending the Idea for review that quirky can own the Idea.

I suggest that if there other people who went through the same ordeal with quirky, should get together and go ahead with a fraud investigation . I filed a complaint with the Attorney General, the more of us complain the better and more effective it is.

Anonymous
#719802

Don't submit anything without a confidentiality agreement.

When I emailed Quirky about his they replied they don't work that way

Then they don't work for you. Nothing's free. They have a contract

You sign that legalizes stealing. Mass produce your invention and sell

A crapload before anyone else can manufacture and go patent pending.

Anonymous
Brampton, Ontario, Canada #698829

They ripped me off for $40. I signed up for the $99 one year unlimited submissions.

After submitting 6 ideas I realized they did not have the expertise and understanding to work on complicated ideas. They only look for simple projects that require very little R&D to bring to market. I emailed asking them "How do I delete my account, if I choose to do so"? Instead of giving me the requested information, they deleted my account!

I did not ask them to do that, just to tell me how to do it, if I chose to do it at some point! They refused to reinstate the account or refund my $40!

Its a rip-off. Steer clear of this scam site!

Anonymous
#503013

In addition - quirky was made aware to the conflict and continued with the project. I am smelling triple damages.

I hope she takes them for everything they got. I hope the community of inventors supports her in her efforts.

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Just my opinion 2
Location
Charleroi, Pennsylvania
Review #271725 is a subjective opinion of poster.

Contact Quirky Customer Service

Mailing Address:
601 W 26th Street Suite 1762
New York City, New York 10010
United States
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